In leadership, there may be no ability more valuable than empathy. Removing ourselves from our own point of view and seeing things from another’s perspective is a key attribute of effective leaders. What Empathy Is and Is Not Empathy is often confused with sympathy, but they are not the same. Sympathy relates to having feelings of sorrow or pity for another person, while empathy describes seeing things from another person’s point of view. Listening with empathy demonstrates